TERMS OF SERVICE

By using this website to book service, you agree to comply to be bound by these terms & conditions if you do not agree to these terms & conditions, do not book service with us.

Booking Confirmation

Booking service online doesn’t guarantee you a spot for that date/time, you will be contacted by email or phone with a confirmation. 

 In order to reserve your cleaning date and time, a deposit of $70 will be applied. This fee is NON-REFUNDABLE, but deductible from the total cleaning price.

WE REQUIRE AT LEAST 24 HOURS OF NOTICE (this is to secure jobs for our cleaners for the next day and will give us time to find a replacement job in case you cancel or reschedule). 

 The $70 booking confirmation fee will automatically convert into a cancellation fee in case you fail to notify us 24 hours before your scheduled appointment. The $70 is non-refundable which means you will have to pay another deposit when booking again. 

 The client can only reschedule their cleaning 24 hours prior to their scheduled appointment with a maximum of 3 counts. More  than 3 will forfeit their $70 and will automatically convert it to a cancellation fee.

Right To Refuse Service

We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.

Our employees have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened. If you  book a cleaning that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.

Cleaning Day Preparation

Your price for cleaning is based on the cleaners focusing all of their time on cleaning, we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc.  

 If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time. 

Add-On Services (These Services Are Available For An Extra Charge)

Using Eco-friendly Products
Clean Interior Windows
Detail Blinds
Hand Wash 1 Sink Full of Dishes
Clean Inside Kitchen Cabinets
Clean Inside Oven
Clean Inside Fridge
Pets (hair)
Remove Mold/Mildew in Shower & Tub
Clean Mattress
Sweep Inside Garage
Patio Furniture Cleaning Dust/Wipe
Power Wash Services

Pets

Please remember we give these instant prices based on experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, Trident Professional Cleaning Services will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

 If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time. 

Payments

Payments must be made on the day of cleaning by e-check, Venmo, or credit card.

Refund Policy

We do not offer refunds, all sales are final, we have built our business providing our clients with the best possible service available, still, we realize that we are human, and things can go wrong from time to time, should this happen email or call us within 24 hours & we will rectify the error at no charge.

Recurring Service Discount

Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency

Alarm

If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know so you do not incur a lockout charge.

Use Of Homeowner’s Vacuum

If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

Items We Cannot Clean

Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes. 
We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.

Unreachable Areas & Heavy Items

For safety & liability reasons our employees can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 25 pounds, if you would like to clean behind heavy objects, please move them prior to cleaning.

Breakage/Damage & Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, we carry insurance for damage or breakage caused by our cleaners.

We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following

Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace. The client should point out such items to us before starting service. Please advise us how you would like your fragile items handled & their care.
Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed. 

Inclement Weather

We will be closed for business when local weather conditions keep us from operating.

Non-Solicitation Of Trident Professional Cleaning Services Employees

As our customer, we ask that you agree not to solicit or hire any of our cleaning employees to work directly for you. Our professional cleaners are background checked, their references verified & have completed comprehensive cleaning training. Significant time, resources & money are invested in each new employee before we allow them to enter our customer’s homes. 
Trident Professional Cleaning Services reserves the right to change these terms & conditions at any time without prior notice to you.